Appointments

• phone us on 01764 670217, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 01764 670217, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot keep an appointment for any reason please let us know so that we may give it to someone else. Please remember that a missed appointment wastes the doctors’ or nurses’ time, adds to the time another patient has to wait for an appointment and costs money.

To cancel your appointment:

• phone us on 01764 670217, Monday to Friday from 8am

If you need medical help now, use NHS24 on 111

A receptionist in the emergency call centre will answer your call.

They will either:

1. Arrange for you to speak to a doctor or nurse
2. Invite you to attend a centre to be seen by the doctor.
3. Arrange a home visit if you are too ill to visit the centre

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

When you telephone to request a home visit the receptionist will ask what is wrong with the patient. This information helps us to decide whom to visit first.

Where possible, requests for home visits should be made before 10.00am to enable us to plan our work for the day.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

There are also better facilities for examining and treating patients at the Medical Centre.

The practice is an accredited practice for training medical students.  The doctors may have a medical student present during consultations at the surgery or on home visits.

We understand that patients may not wish to discuss sensitive subjects in the presence of a medical student. Therefore, you will be informed accordingly when you report to the reception desk. Please inform the receptionists if you prefer to see the doctor alone. You don’t have to give a reason and the doctor will understand.